Refund Policy

1. Overview

At Varanam Ayiram, we strive to provide the best matrimonial services to help you find your life partner. This Refund Policy outlines the circumstances under which refunds may be issued for our paid services.

2. Free Services

Basic registration and profile creation on Varanam Ayiram is free. No refunds are applicable for free services as no payment is required.

3. Premium Membership Refunds

3.1 Eligibility for Refunds

Refunds for premium memberships may be considered in the following cases:

• Technical Issues: If you experience persistent technical problems that prevent you from using the service, and we are unable to resolve them within 7 business days
• Duplicate Charges: If you were charged multiple times for the same subscription due to a system error
• Unauthorized Charges: If charges were made to your account without your authorization

3.2 Non-Refundable Circumstances

Refunds will NOT be provided in the following situations:

• Change of mind after purchasing a premium membership
• Failure to find a suitable match
• Dissatisfaction with the quality or quantity of matches
• Account suspension or termination due to violation of Terms and Conditions
• Partial use of the subscription period
• Non-use of the service after purchase

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@varanamayiram.com within 7 days of the charge
2. Provide your account details and transaction information
3. Clearly explain the reason for your refund request
4. Include any relevant documentation or screenshots

Our team will review your request and respond within 5-7 business days. If approved, refunds will be processed within 10-15 business days to the original payment method.

5. Subscription Cancellation

You may cancel your premium subscription at any time through your account settings. However, cancellation does not automatically entitle you to a refund. You will continue to have access to premium features until the end of your current billing period.

To avoid future charges, please ensure you cancel your subscription before the next billing cycle begins.

6. Promotional Offers and Discounts

Special promotional offers, discounts, and trial periods are non-refundable. By accepting a promotional offer, you agree to the specific terms and conditions associated with that promotion.

7. Payment Processing Fees

Please note that payment processing fees charged by third-party payment processors are non-refundable. If a refund is approved, you will receive the amount minus any applicable processing fees.

8. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, your account may be immediately suspended pending investigation. We encourage you to contact our support team first to resolve any billing disputes.

9. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Information

For questions about our Refund Policy or to request a refund, please contact us at:

• Email: refunds@varanamayiram.com
• Support: support@varanamayiram.com

11. Disclaimer

Varanam Ayiram is a platform that facilitates connections between individuals seeking matrimonial relationships. We do not guarantee that you will find a suitable match, and the success of finding a life partner depends on various factors beyond our control. Our services are provided on an "as is" basis, and we make no warranties regarding specific outcomes.